Most frequent questions and answers
Select “Check” as your payment method at checkout. You will be prompted to PLACED ORDER to lock in your price, Once your order is placed our sales team will review your order, if your order is approved you’ll receive an order confirmation email with the invoice and address to mail your check.
Be sure to mail your check within one business day of placing your order. Write your order number on the memo line of your check. Once your check is received, we’ll be notified via email or text. We might take up to 5 business days to process your checks prior to shipping your order
We recommend mailing your check with Priority Mail Express so your check will be received in less than 3 business days because the time it takes for your check to arrive via the USPS can sometimes be more than a weeks.
There is a $1,500 minimum order requirement for all bank wire transfers. Bank wire payments have a $250,000 maximum. If you would like to place an order larger than $250,000, you need to call us at 1(888)-292-1307 and speak with a Sales Account Manager.
Please know, bank wire transfers and ACH transfers are different.
Select “Bank Transfer” as your payment method at checkout and placed your order. Once your order is reviewed and approved you’ll receive an order approval email with the invoice there you will see our wiring instructions and bank account information.
Please take these instructions to the bank and initiate your bank wire transfer within one (1) banking day of order placement. Most banks charge about $20-$35 for this service. Bank wires usually take about half a business day to be received. You will be sent an email confirmation upon receipt of your bank wire, and your order status will progress from “Pending” to “Processing.” We will then begin preparing your order for shipment. An email notification will be sent when your order ships.
Depending on your payment method, you will have information displayed after the checkout providing you generic information on how to provide payment.
If you ever have any questions or concerns related to making a payment, please feel free to reach out to our customer service team at 1-888-292-1307, contact us via chat or send an email to email@example.com
- When we receive your payment (checks and wires must be initiated/sent by you).
- Please note that you will receive a Paid email once your payment is processed.
- Holding period after cleared payment.
- Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to 1 business days after payment clears.
- Shipping method and transit time.
- UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
- USPS is less consistent in both transit time and tracking accuracy.
- We’ll do a Priority Mail Express with USPS if your in a hurry to receive your order
All packages shipped by Bright Bullion are covered by insurance subject to certain conditions. In the unlikely event that your order is Lost in Transit, you need to contact us immediately. Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS.
Once you contact us, we research the shipment with the carrier and begin the claim process. The claims process can take 14 or more days to resolve, and many Lost in Transit shipments end up getting delivered late. If the package is delivered, you must notify us within 24 hours.
If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.
We do! In order to receive this discount in your account email firstname.lastname@example.org a copy of your Driver’s License and one of the following forms of your proof of service:
For Active Duty Personnel:
- Statement of Service
- Leave and Earning Statement
For Discharged Personnel:
- Discharge Form (DD214) & block out Social Security Number
- Veterans Affairs ID Card (Front and Back)
- Your Drivers License with the Veteran’s designation
Please note, we do not accept Military IDs, as Photocopying any U.S. government identification is a violation of Title 18, US Code Part I, Chapter 33, Section 701.
You may also provide your proof of service by MMS to +1 888-292-1307
You can place an order online by completing the checkout process. If you need any assistance placing your order send a message to our customer support team via Toll Free +1-888-292-1307
Gold along with other precious metals is weighed in Troy Ounces.
A Troy Ounce is equivalent to 31.10 grams.
A standard Ounce is equivalent to 28.34 grams.
So yes an ounce of Gold is heavier.
The spot price for a precious metal is the current market price for that precious metal which is traded in the wholesale market for immediate delivery. The spot price is usually quoted in US dollars per troy ounce and refers to a quotation for a standard but large quantity. The spot price is also known as the international price.
Because precious metals are traded 24 hours a day around the world during the week, there will always be a live and changing spot price that feeds in from around the world wherever trading activity is highest.
Bullion refers to , , and other precious metals of a known weight and metal purity in the form of a bar, ingot or investment coin. The word bullion is derived from the old French word bouillon, which means to boil, and which became associated with the melting of precious metals in the refining process. Hence we now have the terms bullion market, bullion bar, bullion coins etc.
The majority of our online transactions can simply be done with first name, last name, phone number, billing address and shipping address.
Once your order is placed our support team will review your order and contact you via email. If your order is declined our sales associate will call to tell you why we declined your order.